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Carpet Cleaning | Water Damage Restoration

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Qualifying a Professional Restoration Firm

If you are experiencing the hassle of water damage to your home or business, you understand the stress involved. Although your insurance agent may be able to recommend a quality company, that isn’t always the case.

Reviews are one obvious indicator of a quality company, of course. In addition to positive reviews, there is more that you can research before trusting the repair of your property to any company.

Qualities of a Good Damage Restoration Company

They receive ongoing formal training.

There are a variety of restoration disciplines, and a quality firm will make sure that their technicians are trained in all of them.

What you can ask: What type of training do your technicians receive on an ongoing basis?

Certified through a quality organization (such as the IICRC).

Look for identifying arm patches or wallet cards showing official recognition of training and qualifications. If these aren’t readily visible, ask to see them.

Experienced.

Formal training and years of experience are important factors to consider.

Professionally dressed.

A quality firm will make sure that they are well represented by their technicians in how they dress and groom themselves.

Compliant with all regulations.

They document their compliance with appropriate governmental licensing requirements, and comply with all regulations.

What to ask: Do you have documentation for your compliance with government regulations?

Knows what they’re doing.

Technicians should be able to answer basic questions and/or give information on how water effects your home and structural materials. They should also be able to easily evaluate indoor and outdoor humidity, and establish relationships between air, moisture, and temperature to result in optimum drying.

Understands the nature of “emergency services”.

A quality firm is available 24 hours a day, 7 days a week.

Offers diversified services.

Most quality restoration firms will take care of disengagement of carpet and cushion, antimicrobial application, and deodorization. They can also handle ceiling, wall, and floor drying, carpet reinstallation, cleaning, etc.

Uses technically qualified, properly licensed and insured subcontractors when necessary.

Documents the temperature and humidity of your home or business throughout the restoration job.

Tells you exactly what your money (or the insurance funds) are covering.

They should provide an itemized invoice with charges for line items, including unit and hourly charges as appropriate.

Communicates with you.

There should be open lines of communication and coordination with all parties throughout the entire restoration process.

Is a member of trade associations (regional or national, or both).

Or any other organization that promote high ethical standards and continuing education.

Has their priorities in order.

  1. Preserve the health and safety of the customers
  2. Return structure and content to pre-loss condition
  3. Save time and money for all parties involved.

1 Comment

  1. Ann Bray on January 30, 2019 at 3:07 pm

    I have never sealed with a company that is so honest, under an professional as this one, I had damage from my hot water heater, they came in an replaced padding put fans on it treated carpet, put down new paid, laid carpet back in place. Also shampooed carpet, it met a lot when Jason just stop by just to check on the drying process after the fans had blown for several days. I really wished I had called them when it first happen. I learned my lesson. The techs were great they showed respect, so kind.

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